Frequently asked questions
1. Ordering process & legal information
We specialise in manufacturing ice cream bikes, coffee bikes, and drink bikes. Each type is designed with specific features to best serve its intended purpose. Are you looking for a custom solution? We can create custom solutions tailored to your specific needs and business requirements. Please contact our sales team to discuss your custom project.
We ship our products worldwide in wooden box pallets to ensure they arrive safely and in perfect condition.
The dimensions and weight vary depending on the specific model of the bike or trolley. We provide detailed shipping specifications upon order confirmation.
Production time takes between 4-6 weeks, but we always state 8 weeks in the contract to accommodate any unforeseen delays. Shipping time depends on the final destination and the type of transport selected.
Yes, all our products come with a warranty. We offer a 24-month warranty on the construction and a 12-month warranty on all electronic devices. Please refer to the warranty documentation provided with your purchase for full details.
Regular maintenance includes checking and recharging the batteries, cleaning the water tanks, and ensuring all moving parts are in good working order. Detailed maintenance instructions are provided with each unit.
While our bikes are designed for durability, we recommend taking precautions in extreme weather conditions. Using protective covers and avoiding exposure to heavy rain or snow can help maintain the longevity of your unit.
We can arrange a virtual demonstration or connect you with a local customer who is already using our products. Contact us to schedule a demonstration.
We offer comprehensive post-purchase support, including customer service, parts replacement, and technical assistance. Our goal is to ensure your complete satisfaction and the smooth operation of your food bike or trolley.
Permits and regulations vary by location. We recommend checking with your local authorities to ensure compliance. We can provide general guidance based on common requirements in different regions.
2. Technical information
The chassis of our bikes and trolleys is made of steel for strength and durability. The main box is constructed from aluminium, providing a lightweight yet sturdy frame.The worktop is made of stainless steel, ensuring resistance to corrosion and ease of cleaning. The canopy construction is also aluminium, which is both durable and lightweight. The canopy fabric is waterproof to protect against the weather.
Yes, the chassis, main box, and canopy construction are powder-coated in any RAL colour of your choice, allowing for a fully customised look to match your branding.
Yes, we offer various branding options to suit your needs. You can choose to wrap the entire bike with a custom pattern, or simply apply a logo to two sides. Additionally, you can order custom prints on the canopy fabric to further enhance your brand’s visibility.
Yes, all our products can operate off-grid using gel batteries, allowing you to set up virtually anywhere without needing an external power source.
Our bikes use gel batteries that support up to 10 hours of continuous operation. They can also be connected to a 230V power supply for recharging or direct operation.
Our bikes and trolleys are designed for the EU electric standard. We use AC 230V 50Hz devices and 12/24V DC devices to ensure compatibility and efficient operation.
The gel batteries can be recharged using a standard electrical outlet. Simply plug in the provided charger, and your bike will be ready to go after the charging cycle. The charging time is typically equal to the working time, but in practice, the batteries are usually charged overnight to ensure the bike is ready for the next day’s operation.
Yes, each of our bikes is equipped with a single / double sink, 6.5-liter water tank that provides both hot and cold water, ensuring you have the necessary resources for hygiene and preparation.
Absolutely! We provide detailed user manuals and offer customer support to assist you with setup, maintenance, and troubleshooting.
Our bikes feature a Bafang 750W mid-drive motor, paired with a battery that provides a range of up to 20 km on a single charge. This setup ensures reliable and efficient power for smooth operation.